Refund policy

RETURNS

If for any reason the Customer is not satisfied with their purchase or wishes to request a size change, unworn items can be returned within 14 days from the date of receipt of the goods by sending a notice email to lamarcafashions@gmail.com

The shipping address for returns is as follows:
Lanzoni & B. Srl – Via G.Pastore, 7a – 47030 San Mauro Pascoli (FC) – Italy.

Terms and conditions for returns

-  The Customer is required to pay particular attention to the packaging of the Products to be returned. If the returned Products have been damaged due to improper packaging, Lanzoni & B. reserves the right to refuse the return.
-  The Products must be returned to Lanzoni & B. intact, complete and in the same condition in which they were received, accompanied by all accessories and information sheets, with identification tags and labels, where present, still attached to the Products and not tampered with . The items to be returned cannot have been used in any way by the Customer except to the extent necessary to decide whether to keep them or not (for example, therefore, shoes can be measured but not worn). Footwear returned without a box, in a damaged or non-branded box, with the sole showing visible marks or in the event of missing components (such as the protective bag) may not be accepted: they will be returned to the delivery address used in the original order. .
-  The Customer is responsible towards Lanzoni & B. for the decrease in the value of the Products resulting from their manipulation/use other than that necessary to establish the nature, characteristics and functioning of the Products.
-  In the event that the Customer receives defective goods, or that errors occur in shipments by Lanzoni & B., he is required to follow the same instructions given above. Lanzoni & B. reserves the right to request photographic evidence before authorizing returns for defective goods and to bear the shipping costs for returning the goods to its premises.
-  Returns authorized by Lanzoni & B. must be shipped from the same country in which the original order was delivered.
-  Lanzoni & B. reserves the right not to accept returns shipped with couriers other than the one indicated in the email with the return instructions if delivery involves additional costs for Lanzoni & B. or requires collection from a branch of the courier itself.
-  Lanzoni & B. also reserves the right to refuse unauthorized returns or returns that do not comply with all the conditions laid down.
In these cases the goods will be returned to the sender at the original shipping address.

For all aspects not specifically expressed, the European legislation for distance trading applies.